Data Protection

Khelo Tournament Privacy Policy – Protecting Your Information

How much your personal data matters to us, how we collect it, use it, and keep it safe — it's all explained here in plain language.

Last updated: January 2026

How We Protect Your Privacy

Six core commitments that set our Privacy Policy apart

End-to-End Encryption

All your data is transmitted and stored using 256-bit SSL encryption. No third party has access to this information.

Data is never sold

Your personal information is never sold or rented to advertisers or third parties. This is our core commitment.

Minimal Data Collection

Only information essential to providing our services is collected. Requesting unnecessary data goes against our policy.

Your Controls

You have full rights to view, correct, download, and delete your personal data.

Stored for a Defined Period

Each category of data is retained for a defined period and securely deleted once that period expires.

Advance notice of changes

If significant changes are made to the Privacy Policy, you will be notified by email before they take effect.

Table of Contents
Introduction What Information We Collect Why We Use Your Information Who We Share Your Data With Cookie Policy Data Security Retention period Your Rights Children's Privacy Third-Party Links Policy Updates Contact
Scope & Applicability
Section 1

Khelo Tournament (https://khelotournament.app) takes your privacy seriously. This Privacy Policy ("Policy") explains what information we collect about you when you use our website, mobile app, or other services, how we use it, and what rights you have.

This policy applies to:

  • All visitors and registered members of the khelotournament.app website
  • On Khelo Tournament Mobile Application Users
  • Users who contact us via email or live chat
  • Users who participate in any of our promotional activities
Important: By using our services, you agree to this Privacy Policy. If you have any concerns, please contact us before continuing to use the service.

Khelo Tournament adheres to international data protection standards and manages your information in compliance with applicable laws. Our Privacy Policy is written in plain language so every user can easily understand it.

What Information We Collect
Section 2

Khelo Tournament only collects the information genuinely needed to deliver our services. A detailed breakdown of each data type is provided below:

What You Provide Directly:

Data Type Example When It Is Collected
Identity Information Full name, date of birth, gender At Registration
Contact Information Email, mobile number, address During registration and KYC verification
Identity document NID number, passport copy During KYC verification
Financial Information Mobile banking number, bank details At Deposit & Withdrawal
Communication records Support Chat History During support interactions

What We Collect Automatically:

  • Device Information: Device type, operating system, browser version
  • Usage Information: Time spent on each page, games played, and bets placed
  • Network information: IP address, internet service provider name
  • Location Data: Approximate location based on IP address (city level)
  • Cookies & Tracking: Session cookies, log files, pixel tags
We never store your password in a readable form. Passwords are always encrypted using a strong hashing algorithm.
Why and How We Use Your Information
Section 3

Khelo Tournament uses your information for the following purposes. In each case, we have a lawful basis for doing so:

  • Account Management: Creating, verifying, and securing your account. This is part of our contractual obligation to you.
  • Service Delivery: Managing gameplay, processing transactions, and paying out winnings.
  • Fraud Prevention: Detecting suspicious activity, preventing money laundering, and identifying multiple accounts. This is a legal obligation.
  • Customer Support: Resolving your queries and complaints, and providing effective support.
  • Legal Compliance: Complying with KYC requirements, anti-money laundering laws, and licensing conditions.
  • Service Improvement: Analyzing user experience to further improve the platform.
  • Contact: Sending important updates, security alerts, and (where consent is given) promotional offers.
  • Responsible Gaming: Monitoring gaming behavior to identify potential problem gambling risks early.
Promotional Emails: If you'd prefer not to receive marketing emails, click the "Unsubscribe" link at the bottom of any email or let our support team know. Opting out of promotional communications will not affect transactional or security-related emails.
Who Your Information Is Shared With
Section 4

Khelo Tournament never sells your personal information. However, certain data may be shared in the following limited circumstances:

Service Provider Partners:

  • Payment Processors: Mobile banking services such as bKash, Nagad, and Rocket, along with banks, receive the information needed to complete your transactions.
  • Game software providers: Session data required for game operation.
  • KYC Verifier: Approved third parties for identity verification.
  • Cybersecurity Services: For fraud detection and prevention.

All partners operate under strict confidentiality agreements and may only use data for the purposes specified.

Sharing Data for Legal Reasons:

  • To comply with court orders or government directives
  • To assist law enforcement investigations
  • To report to relevant authorities under anti-money laundering laws
  • During routine audits by the licensing authority
Some of our service providers may be based outside Bangladesh. In such cases, international data transfer laws are followed and appropriate safeguards are ensured.
Cookies & Tracking Technologies
Section 5

Khelo Tournament uses various types of cookies and tracking technologies. Cookies are small text files stored in your browser.

Types of cookies we use:

Cookie Type Purpose Duration
Essential Cookies Maintaining login sessions, security Deleted at end of session
Performance Cookies Site speed and error monitoring 30 days
Functionality Cookies Remembering language preferences and settings 1 year
Analytics Cookies Understanding Usage Patterns & Improvement 6 months

Essential cookies cannot be disabled, as the site will not function properly without them. All other cookies can be managed through your browser settings.

To disable cookies: Manage cookies by going to Settings > Privacy > Cookies in your browser. Please note that disabling certain cookies may affect the functionality of some site features.
Data Protection Measures
Section 6

Khelo Tournament uses industry-standard technology and practices to protect your data. Our security framework is built across multiple layers:

  • Data transmission: All communications are encrypted using TLS 1.3 protocol.
  • Data storage: Stored data is protected with AES-256 encryption.
  • Access control: Strict role-based access policy – only authorized personnel can access specific data.
  • Two-Factor Authentication (2FA): Two-step verification is required for important account activities.
  • Regular audits: Third-party security experts regularly audit our systems.
  • Data backup: Encrypted backups are stored in a secure location.
  • Incident Response: In the event of a security breach, affected users will be notified within 72 hours.
No system on the internet is 100% secure. We take every measure to protect your data, but we cannot guarantee complete immunity against all known cyber threats. If you notice anything suspicious on your account, please contact us immediately.
Data Retention Period
Section 7

We retain your data only for as long as necessary or as required by law.

Data Type Retention period Reason
Account Information 5 years after account closure Legal Obligations
Transaction Records 5–7 years Financial Regulatory Laws
KYC Documents 5 years after the end of the relationship AML/KYC Laws
Gaming Logs 3 Years Dispute Resolution
Support Conversations 2 Years Service Improvement
Marketing Preferences Until consent is withdrawn User Instructions

Once the retention period ends, data is securely and permanently deleted or anonymized.

Your Data Rights
Section 8

As a Khelo Tournament user, you have a number of important rights regarding your data. These are outlined in detail below:

1

Right to Access Your Data

You may request to view the information we hold about you at any time. We will respond within 30 days.

2

Right to Rectification

If any of your information is inaccurate or incomplete, you may request that it be corrected.

3

Right to Erasure

In certain circumstances, you may request that your data be deleted. However, full deletion may not be possible where legal obligations require us to retain it.

4

Data Portability

You have the right to download your data in a structured, machine-readable format.

5

Right to Object to Processing

You may object to your data being used for specific purposes, particularly for marketing communications.

6

Right to Withdraw Consent

Any consent-based permission can be withdrawn at any time. Withdrawing consent does not affect the lawfulness of any processing carried out prior to withdrawal.

To exercise your rights: Email us at support@khelotournament.app or reach out via live chat. Once your identity is verified, we will process your request within 30 days.
Children's Privacy Protection
Section 9

Khelo Tournament is strictly prohibited for anyone under 18. We do not knowingly collect any information from minors.

  • Age verification is mandatory at registration.
  • Age is re-verified during the KYC process.
  • If a user is found to be a minor, their account will be immediately closed and their data deleted.
If you believe a minor is using our platform, please notify us at support@khelotournament.app. We will take prompt action.
Third-Party Links & Services
Section 10

Our platform may contain links to third-party services. Those services have their own privacy policies, for which Khelo Tournament is not responsible.

  • Payment gateways process your transaction data directly and are governed by their own privacy policies.
  • Only the data necessary to operate games is shared with game providers.
  • When you leave our platform and visit another site, make sure to review that site's privacy policy.
Privacy Policy Update
Section 11

Khelo Tournament reserves the right to update this Privacy Policy as needed. When changes are made, we follow the process outlined below:

  • For significant changes, you will be notified by email at least 14 days before they take effect.
  • A notice of changes will be posted at the top of the site or on the login page.
  • The date of the latest update will always be shown at the top of this page.
  • Continued use of the site after a new policy takes effect will be considered acceptance of that policy.
  • If you do not agree to the updated policy, you may close your account and stop using the site.
Contact & Complaints
Section 12

If you have any questions, concerns, or complaints about this Privacy Policy or how your data is handled, please get in touch with us:

  • Email: support@khelotournament.app
  • Live Chat: Click the chat button in the bottom-right corner of the site (available 24/7)
  • Response Time: Responses are typically provided within 24–48 hours
  • For data requests: Use "Data Request" as the email subject line
Dispute Resolution: Start by reaching out to our support team to resolve the issue directly. If it cannot be resolved internally, you have the right to escalate your complaint to the relevant regulatory authority.
Start Gaming Safely at Khelo Tournament

You've read our Privacy Policy — now join with confidence. Your data is protected, and your gaming experience is secure.

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